Privacy Policy

Where Ancient Wisdom Meets Modern Blooms

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Last Updated: November 7, 2025

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Introduction

Hey there! Thanks for stopping by our privacy page. I know these can be a bit dry, but we're gonna keep it real with you about how we handle your info here at Rune Veil Strong Florals.

Look, we're a small flower shop in Vancouver that just happens to love creating beautiful Nordic-inspired arrangements. We take your privacy seriously because we'd want the same if the roles were flipped. This policy breaks down what data we collect when you order flowers, sign up for workshops, or just browse our site.

Key Point: We only collect what we actually need to run our flower shop and make sure your bouquets arrive on time and looking gorgeous.

Alright, so here's what we gather when you interact with us:

Personal Details You Give Us
  • Your name, email, and phone number when you place an order
  • Delivery addresses (we kinda need these to get flowers to the right place!)
  • Payment info (though this goes through secure payment processors, not our servers)
  • Workshop registration details if you're joining one of our classes
  • Any special requests or messages you want on cards
Automatic Data Collection
  • IP address and browser type
  • Pages you visit on our site
  • Time and date of your visits
  • Device information

We don't sell your data to third parties. Period. That's not how we roll.

We're not doing anything sneaky with your data. Here's exactly what we do with it:

  • Processing orders: Can't deliver those gorgeous arrangements without knowing where they're going
  • Communication: Order confirmations, delivery updates, workshop reminders - you know, the useful stuff
  • Improving our service: Understanding what arrangements people love helps us get better at what we do
  • Marketing: Sending you info about seasonal bouquets or upcoming workshops (only if you've opted in though)
  • Legal stuff: Sometimes we gotta comply with Canadian regulations

If you're on our subscription service for seasonal bouquets, we'll use your preferences to curate what we send. It's all about making sure you're getting blooms you'll actually love.

We keep your info pretty close to the vest, but there are a few situations where we might share it:

  • Service providers: Payment processors, delivery partners, email platforms - basically the folks who help us run the shop
  • Legal requirements: If the law says we gotta hand something over, we will
  • Business transfers: If we ever sold the shop (not planning on it!), your data would transfer to the new owners

Important: Any third party we work with has to meet our privacy standards. We're picky about who touches your data.

Yeah, we use cookies. Not the chocolate chip kind (though we wish). Here's the deal:

Essential Cookies

These keep the site working - your shopping cart, login status, that sort of thing. Can't really turn these off or the site breaks.

Analytics Cookies

Help us understand how people use the site. Are folks checking out the wedding packages? Do people love the workshop page? This stuff helps us improve.

Marketing Cookies

These track your interests so we can show you relevant stuff. You can opt out of these in your browser settings if they're not your thing.

Most browsers let you control cookies. Check your browser settings if you wanna manage them.

Security's a big deal for us. Here's what we've got in place:

  • SSL encryption for all data transmission (that's the little lock icon in your browser)
  • Secure servers with regular backups
  • Limited staff access to customer data - only folks who actually need it for their job
  • Regular security audits and updates
  • Payment info is processed through PCI-compliant providers, not stored on our servers

Real talk: No system is 100% hack-proof, but we're doing everything we reasonably can to keep your data safe.

Under Canadian privacy laws (PIPEDA for the legal eagles out there), you've got some solid rights:

  • Access: You can ask what data we have on you
  • Correction: If something's wrong, let us know and we'll fix it
  • Deletion: Want us to delete your account? We can do that (though we might need to keep some records for legal reasons)
  • Opt-out: Unsubscribe from marketing emails anytime - there's a link at the bottom of every email
  • Data portability: Want your data in a format you can use elsewhere? Just ask

To exercise any of these rights, just shoot us an email at hello@runeveilstrong.info or give us a call at (604) 555-8742. We'll get back to you within 30 days.

We don't hang onto your data forever. Here's our general approach:

  • Order information: Kept for 7 years (Canadian tax law requirements)
  • Marketing data: Until you unsubscribe or ask us to delete it
  • Workshop registrations: 2 years after the last class you attended
  • Website analytics: Aggregated data kept indefinitely, but it's anonymized

If you close your account, we'll delete what we can right away and the rest when legal retention periods expire.

Our services aren't directed at kids under 13, and we don't knowingly collect data from them. If you're a parent and think we might have info about your kid, please reach out and we'll delete it ASAP.

For our workshops, anyone under 16 needs parental consent to register. We take this stuff seriously.

Sometimes we gotta update this policy - maybe there's a new law, or we're offering new services. When we make changes, we'll:

  • Update the "Last Updated" date at the top
  • Send you an email if the changes are significant
  • Post a notice on our website for at least 30 days

It's worth checking back here occasionally to stay in the loop.

Questions About Privacy?

Look, we get it - privacy policies can be confusing. If you've got questions or concerns about how we handle your data, don't hesitate to reach out. We're here to help and we actually respond to emails (shocking, we know).

Email:

hello@runeveilstrong.info

Phone:

(604) 555-8742

Visit Us:

1247 Granville Street, Vancouver, BC V6Z 1M3

Privacy Officer: For formal privacy requests or complaints, address correspondence to our Privacy Officer at the above contact details.